Privacy Policy

1. Introduction

Bitmern Technologies, LLC (“Bitmern,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (bitmernmining.com, bitmernsolo.com, shop.bitmernmining.com) and use our services.

2. Information We Collect

Account Information

• Email address
• Display name (optional)
• Timezone preference

Wallet Information

• Public blockchain wallet addresses for mining payouts
• These are public identifiers — we never collect or store private keys or seed phrases

Mining Data

• Worker names, hashrate metrics, share submissions
• Performance metrics and efficiency data
• Earnings records and payout history
• Alert preferences and notification settings

Transaction Data

• Hardware purchase history (shop.bitmernmining.com)
• Hosting contract details
• Payment information (processed by third-party payment providers)

Technical Data

• IP address and browser user agent
• Session tokens and authentication data
• Pages visited and interaction data
• Device type and operating system

3. How We Use Your Information

• Operate and maintain mining pool services and hosting infrastructure
• Process payouts and hardware orders
• Display mining statistics and performance dashboards
• Send alert notifications (worker offline, hashrate drops, payouts)
• Authenticate user accounts and maintain security
• Improve our services, infrastructure, and user experience
• Comply with legal obligations

4. Third-Party Service Providers

We work with the following providers who may process your data:

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data only:

• With service providers necessary to operate our services (listed above)
• To comply with legal obligations or valid legal process
• To protect our rights, privacy, safety, or property

6. Data Security

• All connections encrypted with TLS/HTTPS
• Passwords hashed using industry-standard algorithms
• Row-level database security policies
• Regular security audits and monitoring
• We never store private keys, seed phrases, or sensitive wallet credentials

7. Cookies

We use only essential cookies required for authentication and service operation:

• Authentication session cookies
• Security verification cookies
• No advertising, tracking, or analytics cookies on the pool platform

See our Cookie Policy for full details.

8. Your Rights

You may:

• Access and review your personal information via your account settings
• Modify your profile, wallet addresses, and alert preferences
• Request deletion of your account and associated data
• Export your mining data and earnings history
• Opt out of non-essential email communications

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Mining data and payout records may be retained for compliance purposes. You may request deletion at any time.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website at least 14 days before taking effect.

12. Contact

For privacy inquiries:

• Email: info@bitmernmining.com
• Bitmern Technologies, LLC